About

Christopher Capri

Second-year Master’s Student in Clinical Mental Health Counseling at Merrimack College with a focus on LGBTQI+ Affirmative Care. Eager to apply evidence-based practices in an in-person internship, providing individual and group counseling to adolescents and adults within a community-based setting.

With a strong academic foundation and over 14 years of experience in mental health, education, and customer service, I am excited about the opportunity to contribute to your mission of delivering transformative care to diverse populations. My commitment to cultivating inclusive environments and empathetic client relationships aligns deeply with the values that drive your organization, making this role an ideal next step in my journey toward becoming a Licensed Mental Health Counselor. Allow me to share how my background and skills would make me a valuable addition to your team.

I am a dedicated mental health counseling professional with a passion for delivering culturally competent care, particularly to LGBTQIA+ individuals and other marginalized groups. My academic journey — including a Master of Science in Licensed Mental Health Counseling and a Master of Fine Arts in Creative Writing — has equipped me with a unique combination of empathy, communication skills, and problem-solving abilities. What differentiates me is not only my technical proficiency in assessments and therapeutic rapport-building but also my creative approach to counseling, which I aim to enhance through innovative strategies like expressive arts therapy and community engagement. I am eager to contribute to an organization that values diversity, inclusion, and transformative client outcomes.

Throughout my career, I have consistently delivered measurable results that showcase my ability to impact individuals and organizations positively. As an Online Tutor, I aided ESL and native students in overcoming academic challenges, creating tailored strategies that improved student success rates. In my role as Managing Director of Capri Fiber Arts, I established a robust online presence and organized community events that fostered connections among LGBTQIA+ populations. In the customer service realm, I received recognition for top individual sales performance at Best Buy, a testament to my ability to build trust and solve complex problems under pressure. These achievements underline my commitment to service excellence and adaptability, which I am excited to apply alongside you.

I would be thrilled to work with your organization, as your commitment to delivering impactful mental health services resonates strongly with my aspirations as a future Licensed Mental Health Counselor. I am particularly inspired by your team’s dedication to fostering diversity and implementing culturally sensitive approaches, which align perfectly with my goal of specializing in LGBTQIA+ affirmative care. I look forward to discussing how my background and skills can help your organization further its mission. Please feel free to reach out to me at your earliest convenience to arrange a conversation — I am eager to learn more about how I can contribute to your team and make a meaningful impact.

Qualifications Summary

Empathy and communication: Possesses exceptional active listening and interpersonal communication skills, enabling rapport-building and the creation of a safe therapeutic environment.
Assessment and treatment planning: Competent in conducting comprehensive mental health assessments and intake interviews and collaborating with clients to develop individualized and culturally competent treatment plans.
Specialized interest: Graduate-level coursework in LGBTQI+ Affirmative Care, Culturally Competent Care.
Case documentation and record management: Proficient in creating and maintaining confidential and accurate client records, treatment plans, and progress notes, ensuring compliance with ethical and legal standards like HIPAA.

Education

Master of Science Licensed Mental Health Counselor (2027)
Merrimack College – North Andover, MA
Master of Fine Arts in Creative Writing and Poetry (2024) (GPA: 4.0)
Affiliations: Alpha Chi, Sigma Tau Delta
Lindenwood University – Saint Charles, MO
Bachelor of Arts in Creative Writing and English (Magna cum laude) (2021) (GPA: 3.7)
Affiliation: Sigma Tau Delta
Southern New Hampshire University – Manchester, NH

Career Experience

Hudson County Community College – Jersey City, NJ JUN 2023 – Present
Online Tutor

Responsible for individualized one-on-one and small group online tutoring sessions helping both native speakers and Second Language (ESL) students bridge learning gaps in all Language Arts and Humanities content areas. Assess and encourage students across the arc of their educational journey. Connect students with appropriate institution-provided accommodations, such as Accessibility Services and Career or Crisis/Mental Health Services. Conduct workshops on content areas such as Essay Structure, MLA or APA formatting, and Critical Analysis Writing.

Embrace the cultural, social, and economic diversity of the College community, supporting the individuality of every student, staff, and faculty member.
Collaborate with faculty and staff as necessary to ensure a team-based approach to student success.
Model the ideal of Academic Honesty & Integrity in every interaction and foster an atmosphere of innovative curiosity and academic excellence.

Capri Fiber Arts – Worcester, MA 2016 –2024
Managing Director and Fiber Artist

Steered a wide range of key tasks, including customer service, sales, and inventory management. Designed and dyed natural-
fiber yarns and fabrics for use in knitting, crochet, quilting, and other fiber arts by leveraging color theory. Produced and offered creative handcrafted knit and quilted garments and accessories. Promoted company and ensured enhanced sales through customer interaction at various shows and festivals as well as online and in retail consignment venues. Maintained company’s online presence by developing website and external online listings, including professional photography of all inventory for sales material. Coordinated multiple daily functions, including inventory, billing, and receivables.

Promoted company across multiple financial institutions and corporate venues in New Hampshire, Massachusetts, and Connecticut featuring local business and artist partner displays.
Established physical presence and maintained product displays by collaborating with retail consignment partners within New Hampshire and Massachusetts.
Participated as a regular vendor at multiple LGBTQI+ Pride festivals and fiber-related shows across New England.

Best Buy – Waterford, CT 2012 – 2016
Geek Squad Consultation Agent

Spearheaded all aspects of check-in/check-out experiences for customers, while providing appropriate guidance for prompt resolution. Oversaw and streamlined diverse operations, including shipping/receiving, supply ordering, and data privacy protection audits. Identified and resolved complex hardware and software issues by leveraging industry and proprietary diagnostic tools for Windows, iOS, and Android. Performed various key tasks, including phone hardware and software repairs as well as activations across all carriers.

Acted as primary point of contact between agents and store leadership to identify client-specific issues and recommending resolution path.
Optimized overall dispatching activities for multichannel client communications in a timely and efficient manner.
Recognized for securing the highest individual territory services sales Q3 and Q4 FY2016, YTD FY2017.

Career Notes

Service Dispatcher, Thames Valley Communications – Groton, CT
2017 – 2018
Performed various administrative processes such as maintaining in-depth records of calls and service requests in physical and electronic databases. Diagnosed complex issues and addressed customer-specific queries. Closely monitored dispatch board to triage and prioritize daily calls and service area outages. Evaluated and adjusted service routes based on daily needs, available workers, traffic hazards and weather conditions.
Quilting and Embroidery Educator, Seacoast Sewing Center – Portsmouth, NH 2011 – 2013
Designed, developed, and delivered interactive training curriculum on a wide range of cutting-edge sewing, quilting, and embroidery techniques. Generated sales growth through efficient merchandising and inventory management, while establishing and maintaining an online presence. Performed as an instructor certified by BabyLock in Designer’s Gallery software.
Customer Support Specialist, Bottomline Technologies – Portsmouth, NH 2007 – 2011
Delivered remote and onsite development in ensuring enhanced professional development through new client implementation and training. Facilitated project execution as a key resource for specific product knowledge areas.

Additional Experience

Editorial Assistant, The Lindenwood Review – St. Charles, MO
Issue 14 Slush pile review, discussion of selected pieces, voting on pieces to be published in the journal. Proofreading accepted work and providing editorial feedback for revision and resubmission.
Online Tutoring Coordinator, New Hampshire Community Technical College – Stratham, NH
Educated students as a College Reading and Learning Association (CRLA) certified tutor. Designed, developed, and reviewed an online tutoring program via AskOnline.net and Blackboard.com. Ensured complete alignment of curriculum to specified format by synergizing with academic department advisers. Implemented training sessions for internal tutoring staff and college faculty pertaining to online tutoring applications. Co-led delivery of one-on-one and small group tutoring in English, Humanities, and lower-level Math classes by collaborating with faculty members. Aided students with assignments as a part of senior staff for college writing center. Aimed at enhancing academic development by conducting and facilitating student self-study groups.

Certifications

Technical Proficiencies

Microsoft Office | WebEx/Zoom | Salesforce | Windows/iOS Hardware and Software

Volunteer Experience

Big Brother, Big Brothers Big Sisters – Worcester, MA (2022 – Present)
Instructor and Member, Spark Makerspace – New London, CT (2016 – 2018)
Quilter, Quilts of Valor and Project Linus – Seacoast, NH (2011 – 2015)
Feline Care, NHSPCA – Stratham, NH (2007 – 2011)
Big Brother, Big Brothers Big Sisters – Stratham, NH (2006 – 2007)